Terms & Conditions

Band/DJ/Musician Act- Customer Terms & Conditions


Please be aware that any booking, regardless of whether it is confirmed verbally, electronically, or in writing, will be bound by a legally enforceable contract under the following fixed terms and conditions.


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Definitions

“The Contract” – the booking contract and these terms and conditions

“The Client” – The client listed in the booking contract

“Supplier/Artist” – Soli Entertainment or the Individual band/artist’s name on the booking contract.

“The Venue” – The performance venue named on the booking contract

“The Engagement” – The performance engagement/event named on the booking contract.



1.Authorisation


1.1 The Contract represents written confirmation of a prior verbal or written agreement, and no signatures are required to bring it into force.

1.2 Confirmation refers to any verbal, electronic, or written agreement to this booking made by both the Client and the Supplier/Artist.

1.3 Failure to sign the Contract or pay the deposit does not void the booking or your acceptance of these terms.

Soli Entertainment will securely store the signed Contract(s) and provide copies upon request. The company will act as both the booking agent and the band, unless stated otherwise in the contract, managing negotiations between all parties up to and including the event date, and for 2 months after the event.



2.Terms of Engagement


2.1 The Contract refers to the terms listed in the booking confirmation invoice, along with any extra conditions that may be included.

2.2 The fee for any Engagement may be subject to change (in agreement with both the Client and the Supplier/Artist) if any details on the contract are altered. All changes to the Contract must be arranged and approved by Soli Entertainment prior to the event date.


3. Your Right to Cancel Within 7 Days of Booking


3.1 Upon receiving the payment invoice and contract, the client must review the terms and conditions outlined on this page. If the Client does not agree to be bound by these terms, they must notify the Supplier in writing within 7 days from the date of issue to request the cancellation of the contract.

3.2 The contract cannot be cancelled if all parties have verbally agreed to its terms within the 14-day period leading up to the date of the Engagement.



4.Payment Terms


Deposit

4.1 The booking deposit specified on the payment invoice is due within 7 days of the contract being issued, alongside an accompanying invoice.The deposit is payable by bank transfer. Full payment details are available on the client’s invoice.

4.2 The booking deposit is specific to each different service or ‘Engagement,’ usually 25% of the total booking fee. The deposit is non-refundable in all circumstances.

4.3 If deposit is not received within 7 days of a contract being issued, the Supplier reserves the right to terminate the contract without penalty. Additionally, the client remains liable for fees displayed in the ‘cancellation’ section of these terms and conditions.

Balance

4.4 Unless otherwise specified in the booking confirmation, the remaining balance should be paid to the Supplier, by bank transfer, no later than 14 days prior to the Engagement, or by cash on the day of the event.

4.5 If the remaining balance is not received 14 days prior to the event, the Supplier reserves the right to terminate the Contract without penalty. Additionally, the client remains liable for fees displayed in the cancellation section of these terms and conditions.

4.6 For bookings made less than 14 days prior to the date of the Engagement, the full balance will be required no more than 3 working days after receiving the contract and payment invoice.

4.7 Any additional costs that the Client has agreed to cover, as listed in booking confirmation invoice, must be paid within 14 days of the Engagement date. Invoices and receipts must be given by the Supplier/Artist upon the Clients request.



5.Client Responsibilities


The Client must ensure the following conditions are met, with any relevant information to be passed on to the Supplier/Artist, prior to confirming the booking.

5.1 The Venue can and will provide a safe power supply, within 5 metres of the performance area, in cases where amplification is required for Supplier to fulfil the Engagement.

5.2 The Venue can and will provide a safe, dry, and level performance area for the Supplier to fulfil the Engagement.

5.3 The Venue must be capable of accommodating the Suppliers requirements in all aspects, including holding relevant licenses and without the presence any inhibiting noise limiters. In the event of a non-performance due to Venue restrictions, the Client will be liable for any cancellation fees as detailed in the ‘cancellation’ section of these terms and conditions.

5.4 The Client is responsible for providing adequate supervision or security. In the event of threatening or disruptive behaviour, the Supplier reserves the right to cancel the performance, and still be paid in full.

5.5 Parking should be easily available to the Supplier/Artist and all vehicles associated with the Supplier/Artist. If no free parking is available, the Client is liable for the costs of parking. Receipts and an Invoice for these costs are to be presented to the Client within 7 days of the Engagement, with payment due by bank transfer within a further 7 days.

5.6 Supplier/Artist(s) must be provided with free water, coffee, tea, and soft drinks throughout the duration of their time at the Venue.

5.7 Supplier/Artist must be provided with a hot meal or buffet for any members of its staff. This is negotiable during the booking process if the Supplier is onsite for less than 3 hours.

5.8 For 3rd party DJs/Performers/Entertainers, any future booking of these acts must be made through the Supplier, not directly through the acts own website/booking system, for a period of 18 months after the event.



6. Suppliers Responsibilities


6.1 The Supplier/Artist must fulfil the relevant Engagement listed in confirmation invoice and Contract to their highest standard.

6.2 Unless specifically detailed in the booking confirmation, the Supplier must provide any relevant equipment required to fulfil the Engagement to the highest standard. This equipment must be annually PAT tested, with certificates available for inspection upon every booking.

6.3 The Supplier/Artist is required to hold Public Liability Insurance, covering the date of the Engagement.

6.4 The Supplier/Artist should use the same line-up of musicians as represented to the Client wherever possible. In the case that a replacement musician is required, the Supplier ensures the replacement is capable and of a high standard. These cases do NOT incur a reduction in fee and does NOT constitute grounds for cancellation.

6.5 The Supplier/Artist shall refrain from drinking alcohol excessively (before, during or after the performance,) on the day of the Engagement.

6.6 The Supplier/Artist shall refrain from using illegal drugs at the event venue or at any time on the day of the event.

6.7 The Supplier/Artist shall dress appropriately to fulfil the engagement, relevant to the Clients request, detailed on the booking conformation invoice.



7. Failure to Perform


7.1 Force Majeure occurs when certain acts, events or circumstances are beyond the control of the Supplier/Artist or Client, affecting their ability to fulfil the requirements set out in the confirmation invoice and Contract. This includes (but not limited to) events such as natural disasters (floods, earthquakes, fire, hurricane, storm, or any other natural disaster,) accident, war, terrorism and changes in law or government policy.

7.2 In the event of Force Majeure, the affected party must provide evidence demonstrating that they took all reasonable measures to prevent the circumstance, where prevention was possible.

7.3 In the event of Force Majeure, the Client must provide the Supplier/Artist with reasonable notice. Failing to do so could incur relevant expense renumeration.

7.4 In a proven case of Force Majeure, the Client will not be responsible for paying the remaining balance listed on the payment invoice and Contract.

7.5 If the Supplier fails to perform due to illness, the Supply agrees to make every effort to find a suitable replacement, without affecting the quality of the performance.

7.6 If the Supplier fails to provide a suitable alternative, the Client will receive a full refund.



8.Complaints


8.1 In the event of a dispute or complaint from the Client, the matter must be submitted in writing and forwarded to the Supplier at info@solientertainment.co.uk within 14 days of its occurrence. The Supplier will act as a mediator, seeking to facilitate a mutually satisfactory resolution. If the issue remains unresolved or an agreement cannot be reached, both the Client and the Artist/Supplier are advised to seek independent legal counsel to address the matter.



9.Cancellation


9.1 Both the Client and Supplier are not permitted to cancel the booking, aside from in the conditions of clause 3 and 7, or if both parties mutually agree to cancel. Any such agreement must be documented in writing and submitted to the Supplier for confirmation.

9.2 In all booking circumstances, the deposit paid by the Client is non-refundable

9.3 If the Supplier/Artist must cancel the booking, the Supplier will inform the Client without delay, and make attempts to find a replacement. In the unlikely event that a suitable replacement cannot be found, the Client will receive a full refund.

9.4 If the Client requests cancellation of the contract, they will be liable to the following conditions:



CANCELLATION FEES


60 Days Prior to Event = Loss of Deposit


60-15 Days Prior to Event = Loss of Deposit + 50% Remaining Balance


Within 14 Days of Event = Deposit + Full Remaining Balance


9.5 Cancellation fees outlined above must be paid to the Supplier within 14 days of cancellation, payable by bank transfer to the same account listed on the payment invoice.



10. Delays to Event Schedule


10.1 If an event is delayed due to reasons not caused by the Supplier, and the Supplier is not able to perform their full performance in the allotted time as stated in the Contract, there will be no reduction in fee.

10.2 The Supplier reserves the right to refuse to finish performing later without a fee penalty.